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Guarantee - Composite Doors Direct

The Composite Doors Direct supply each composite door with a 10 years guarantee on the door and frame and 24months on all hardware.

Check out our manufacturers backed security guarantee on top of our standard guarantee with £500 and a free replacement door you just cannot loose.

Moving house don't worry just transfer the guarantee to the next home owner.

How to register your door

Registration card
When your door is fitted, you will get a homeowner pack. Along with really important care instructions there is a registration card. Complete this card within 28 days of installation and post it straight to Door-Stop. You do not need to send this to your installer.

How much does the Secure Guarantee cost?
Absolutely nothing.

After you receive your door please use the information in the home owner pack supplied with your delivery

This guarantee is subject to the door being fitted in full accordance with any guidelines issued by Composite Doors Direct on the handling, storage, maintenance and usage of the door.

The guarantee only applies to composite doors fitted in the UK that were supplied by the Composite doors direct.

We guarantee our composite doors for 10 years from the date of manufacture for domestic use. This guarantee states that the door leaf will not dent, chip, crack, flake or peel with normal use. Any fading or discolouration of the door leaf will be within the acceptable range, as stated by the British Standards EN ISO 11341 guidelines for paints and varnishes (within a Grey Scale Rating of 3-4).

The hardware supplied with the composite door will retain standard functionality with normal use.

The PVCu outer frames we supply with the doors will retain shape, stability, impact strength and colour.

Any double glazing supplied with the door will retain good vision and all seals will remain intact.

Our guarantee excludes damage from neglect, misuse or impact (wilful or otherwise), excessive wear and tear, any damage or fault caused by not following the supplied guidelines, failures due to building subsidence or poor installation, modifications or alterations made after installation and acts of God.

If a product is found to be faulty under the terms of the guarantee, we will supply and deliver a new product or component at no cost to the customer. We reserve the right to alter our product catalogue. If any design or component has been discontinued, we will supply the closest product of the same specification.

We do not accept liability for any losses (direct or consequential) resulting from any claim agains this guarantee, including any costs incurred for refitting.

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